Building an AI automation team from zero
Placeholder — outcome-first summary of the result in one sentence.
- Role
- Design leader
- Company
- Bank of America
- Year
- 2022
Context
Placeholder. Set the scene: the business, the funnel, and where it stood.
Problem
Placeholder. What was broken, for whom, and why it mattered.
Approach
Placeholder. How the team framed the work and made decisions.
What we shipped
Placeholder. The concrete changes that went live.
Outcome
Placeholder. Metrics — grew the team from 0 to ~20.
What I’d do differently
Placeholder. Honest reflection.